Holiday Inn Express Chelsea - New York

Liked the Room and the Food for the breakfast

The Lobby area is small

Very central and the hotel staff were all very helpful. Provided maps and how to get to different places. Excellent help!!!!!

Super location (we walked to almost all the big attractions), clean, excellent breakfast and friendly staff. Facilities; internet access and printing a huge help when booking bus to Boston. View of the Empire State building from our room was an added bonus!

Toilet in the room was a bit smelly but would only class this as a small inconvience.

Location was great - close to Penn Station and subways. Very courteous staff, and breakfast crew. When a couple of minor glitches arose (elevator problem), they were still doing their best to please. Reception and other staff deserve an A+ rating.

No major complaint. Only the elevator breaking down on the last day of our stay - something beyond the management's control. The only other suggestion, not a complaint, would be to put a double, not a king bed in the room we had - great bed, but it took up the whole room!

breakfast

cleaness of the sheets

Bed comfortable. Welcome free coffee in foyer. So central!!

This hotel was newer, clean, and is located close to MSG.

The location of the hotel was very convenient. Close to lots of shopping and excitement.

Basic hotel but clean and helpful staff.

The air conditioner was very noisy. Every time it turned on, I woke up!

accomodating, comfortable and clean

The location of this hotel is very good- just a few blocks from Madison Square Garden, the Empire State Building and the subway. The daily complimentary breakfast is very good and worth getting up for. The rooms are clean and renovated, but on the small side. This is an entirely NON SMOKING hotel, so if you smoke, do NOT stay there.

The rooms are rather small---2 double beds in 1 room was a stretch. The cable TV is very basic, not a lot of channels.

Cleanliness of my room and other sides of the hotel (elevators, corridors etc.). Very centrally located, few blocks from Penn Station,Times square and ny subway.

Noises between the rooms, the entrance door is not perfectly isolated from corridor. Very poor pc next to the reception (only one out of 3 and very slow).

It was clean and close to the time sq.

Small breafast area, I didn't feel relaxed. Every morning it was just a rush for every one to find a table to seat. Some days I had to share my dining table with other travelers, I felt I was at school again!! The cleaners would shout to each other with no consideration to the residence! I felt the hotel was just over priced for what it was! Wouldn't recommend it nor go back again!!!

The location is really optimal. 29th St is about half way between Central Park / Times Square / Broadway and Lower Manhattan (Wall Street / Battery Park / WTC site). Cab rides were really never more than $6-$7 to get anywhere from the hotel. -- The room was clean and spacious enough for us. The Staff were friendly and helpful. There was a very sufficient Continental Breakfast every morning. We were there 3 nights / 2 days and it worked out well.

The lobby area is pretty small so, when it gets busy (and it does) there is just not much room to move around. We did find the noise in the room to be a bit much. We could hear every conversation in the hallway and when the cleaning staff start to work in the morning there is no mistaking it. And every door near or in the room slams shut, so there is constant banging. That being said, we weren't in the room much at all....we were out and about. But, when we were and wanted to catch up on sleep, it was a bit loud.

Free Wifi. Inclusive Breakfast would have been good if you could get to it.

We booked for 4 nights but left after 1. Perhaps this is ok for a cheap deal, with a room on a higher floor but we had a terrible experience. The first room we were put in was a joke, room 112 with a door directly into the lobby and breakfast area, next to the elevator, and a noisy ice machine. No other rooms available, except one with a half-broken door lock (no safe in room either, so felt very secure!) This was on the 'cellar' level which has a few rooms and then various employee break rooms, toilets, offices, cleaners cupboards. It is not ok to vacuum past midnight, or fix toilets at 4.30am, or shout and chatter in the break room all night. Bad nights sleep for over $300. Ridiculous. We gladly used their free internet to book another much nicer hotel and checked out.